Privacy policy

What personal information we collect

We may collect the following types of personal information:

• Contact details such as your name, email address, and phone number when you submit an enquiry through our contact form
• The content of messages or enquiries you send to us
• Technical information such as your IP address, browser type, and pages visited, collected automatically through cookies and analytics tools

We only collect personal information that is reasonably necessary for our business functions. We do not collect sensitive information (as defined in the Privacy Act) unless required and with your consent.

How we collect personal information

We collect personal information directly from you when you submit our contact form or communicate with us by email or phone. We also collect certain technical information automatically when you use our website, through cookies and analytics tools. See our Cookie Policy for more detail.

Why we collect personal information

We collect and use your personal information to:

• Respond to your enquiries and provide information about our products and services
• Improve and maintain our website
• Comply with our legal obligations

We will not use or disclose your personal information for any purpose other than those listed above without your consent, unless required or authorised by law.

Cookies

We use cookies to understand how visitors use our website and to improve your experience. For full details, including how to manage your cookie preferences, please refer to our Cookie Policy.

Embedded content from other websites

Pages on our site may include embedded content (such as videos or maps) from external websites. This content behaves as though you had visited those sites directly. Those external sites may collect data about you, use cookies, and track your interaction with the embedded content. We recommend reviewing the privacy policies of any third-party sites whose content appears on our pages.

Disclosure to third parties

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including Google (for analytics and other website services). These providers are only given access to information needed to perform their services and are required to handle it in accordance with applicable privacy laws.

Overseas disclosure

Some of the third-party services we use, including Google, store and process data on servers located outside Australia. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles. By using our website, you acknowledge that your information may be transferred to and processed in countries outside Australia.

How long we retain your data

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. Contact enquiries are generally retained for up to three years to enable follow-up and maintain records of our dealings. When personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it in accordance with APP 11.

Access and correction

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us using the details below. We will respond within a reasonable time and at no charge. In limited circumstances we may decline access as permitted by the Privacy Act, and if so we will explain why in writing.

Security measures

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure website hosting, SSL encryption, and limiting access to personal information to personnel who need it to perform their role. If we no longer need personal information and there is no legal obligation to retain it, we will take reasonable steps to destroy or de-identify it.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us via email at steve@evenrange.com.au or through our contact form.

We will investigate any complaint and inform you of our decision as soon as reasonably practicable.

If we are unable to resolve your concern to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner: